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Physician Options
Seminar with a Time-Management Expert (continued)
Maureen Glabman

There is no economy of scale by grouping. "Our whole system is driven by bigger is better economies of scale," says Korneluk's colleague, Brita Hess. "There's been a mass movement to groups. There's a belief that if I'm not part of a group, I won't succeed. And if you can get a salary, it's perceived to be easier. According to our studies, none of that is true. You still need the same number of people to run each physician practice. The more people you put in a group, the higher the overhead because you add more infrastructure-managers, manuals, systems.

"When doctors sold their practices, organizations told doctors 'All you have to do is practice medicine.' It sounded too good to be true, and it was," explains Hess. "Unless doctors feel they're contributing to decision-making, it doesn't work."This philosophy is disputed by Parshall of the Health Care Group.

A Few of Korneluk's Practice Management Tips

  1. Call your nurse a "clinical counselor" and charge her with educating already-diagnosed patients on the routine advice you give every day.
  2. Develop your won videotape for patients with similar conditions and show it in exam rooms while patients are waiting.
  3. Install erasable boards in exam rooms to illustrate complex concepts.
  4. Patients who don't follow your advice and call often are malpractice risks. Rigidly follow the "three strikes and you're out" policy and dismiss them. Make it a habit to discharge "bad" patients regularly. It is your prerogative.

"I would not agree that grouping does not save economies of scale. If you want to be in managed care on a risk basis, you need a big bankroll that can only come from large groups," he says. Korneluk responds that doctors need only be associated with a large contracting group.

Bigger is not better in terms of numbers of doctors.

Korneluk says he conducted studies in the 1970s while employed by the American Medical Association that showed soloists can be very profitable. Dyads-two-doctor practices-are most profitable, three are less successful, four and five even less successful. When you get to six-physician groups, you're as profitable as when you were one. But the more doctors added, the lower the morale.

"Groups beyond six break down," Korneluk points out. "Six can fit in a minivan, six can sit around a table, there are six cokes in a six-pack and you can design a building of one floor with six doctors. More than that and you have to add floors."

Parshall disagrees. "We've always told doctors they need to develop large groups to gain market share," he says.

Centralizing billing and collections doesn't improve collections.

"Many large consulting firms of a decade ago recommended centralization for economies of scale," Hess says. "Costs actually go up, because when you centralize you require a highly skilled individual to run the organization. You need computer systems but only a few people can operate them. There's not enough time to do individual account receivables so there's a decrease in collections. The level of connectivity or commitment goes down, so now you have substantial decreases in staff morale. There's an additional barrier of communication when staff don't report to the doctor and there's an overall lack of accountability and responsibility, so the blame thing kicks in.

"While centralization works well in hospitals, it doesn't work well in physician practice," Hess says. "And, we found centralizing reduces productivity by as much as 20 percent. There's also a higher level of dissatisfaction among patients and physicians.

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Greg Korneluk
Chairman
International Council for Quality Care, Inc.

...reveals the success secrets of the world-class practices

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